User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the Minebit Casino platform. They explain the relationship between our company and you as a user, including account duties, eligibility, payments, promotions and how we handle disputes. By accessing or using our services you accept these terms, so please read them carefully. We may update these terms from time to time and will notify you of material changes where required.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes maintaining a valid email address, protecting your password, and preventing unauthorised access. We may require verification documents such as government-issued ID and proof of address before allowing deposits, withdrawals or certain account activities. We may limit, suspend or close accounts where we suspect fraud, abuse, multiple accounts, or breach of these terms.

Eligibility requirements

To register and play you must meet the minimum age and jurisdictional requirements applicable to your location. You must not open an account on behalf of someone else and only one account per person or household is permitted. If you are located in a restricted jurisdiction you must not use our services. We reserve the right to refuse registration or services where we reasonably believe you do not meet eligibility requirements.

Acceptable platform use

You agree to use the platform lawfully and not to disrupt services or attempt to bypass security or game integrity. Prohibited activities include creating false identities, exploiting software errors, money laundering, or using automated bots. We may take action against accounts that engage in abusive behaviour, including warning, temporary suspension, permanent closure, and forfeiture of balances where appropriate.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms in addition to these conditions. We may require minimum deposits, apply wagering requirements, set maximum bet levels during bonus play, and restrict games that contribute to wagering. Bonuses may be voided if the account is closed or if we detect abuse or circumvention of promotion rules. Details for each promotion will be available in the promotion terms and where there is a conflict those terms will apply.

Deposits and withdrawals

All deposits and withdrawals are subject to verification and our payment processing rules. We may set minimum and maximum transaction limits and require additional checks to confirm your identity and source of funds. Withdrawals may be delayed while verification or security checks are carried out. We will not process withdrawals to third-party accounts and reserves the right to apply holds or limits to protect users and the platform.

Dispute resolution

If you have a complaint or dispute you should contact our support team so we can investigate. We will review account activity and provide information on the outcome. Where we cannot resolve a dispute directly we may offer escalation options such as independent mediation or arbitration depending on applicable law. Using our services does not waive any statutory rights you may have under local consumer protection rules.

Updates to terms and conditions

We may change these terms to reflect changes to our services, legal requirements, or operational needs. Material changes will be communicated via the platform or by email where possible. Continued use of the service after changes are posted means you accept the updated terms. If you do not accept a change you should stop using the service and close your account according to the account closure process.