Support is available to assist with questions, account-related issues, technical concerns, or general feedback. Our Canadian support team can help with account verification, deposits and withdrawals, bonus queries, and game access. Get help via live chat, email or phone; we’ll walk you through verification steps, troubleshoot technical problems, or answer policy questions in clear, practical terms. Fast, friendly assistance for everyday account needs is just a message away.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies within 2-24 hours) |
| General enquiries | [email protected] (business questions; typical reply Mon-Fri within 24 hours) |
| Affiliate enquiries | [email protected] (partner programmes, tracking, and payouts) |
| Phone | +1 604 389 7218 (Mon-Fri, 09:00-18:00 ET; calls handled in English) |
| Working hours | Live chat 24/7; email Mon-Fri 09:00-18:00; Support language: English |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or any matter that needs explanations or documents. When emailing, please use a clear subject line and include up-to-date contact details and your account ID to avoid delays. Attach relevant documents in common formats and expect a response within 24 to 48 hours for most account inquiries.
Contact Form
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. Simple questions are usually resolved in that timeframe, while more complex cases may take longer depending on investigation, verification or third-party involvement. If you need an update, contact support and we will provide a status estimate for your request.
Feedback
We want to hear from you, so please share feedback, suggestions, or ideas to help improve the site. Your comments are reviewed carefully by our team and used to guide updates to features, promotions and the overall user experience. Send a note via live chat or email and we’ll consider every suggestion as we refine the service for Canadian players.