Responsible Gambling

We are committed to safer play and the well-being of our players. Responsible gambling is part of how we operate: we want you to enjoy your time with us while keeping control of your activity. This page explains the tools and support available to help you manage play, set sensible limits, and get professional help if needed.

Our player protection principles

We promote informed, voluntary play and aim to prevent harm. That means offering clear controls, protecting underage access, keeping player information confidential, and responding promptly when someone asks for help. We respect your choices and provide practical tools to support safer gambling.

Activity-control tools

You can use a range of controls from your account area to manage play. Available tools include deposit limits, loss or wagering limits, session reminders, reality checks and temporary account suspensions. These measures are designed to give you simple, hands-on ways to control time and spend without needing to close your account.

Deposit and loss limits

Set daily, weekly or monthly deposit limits to match your budget. Loss limits help keep overall spending in check by capping how much you can lose over a set period. Limits are adjustable from your account settings or by contacting support; changes may take effect immediately or after a short delay for security checks.

Time limits and session controls

Use session timers and reality checks to remind yourself when it’s time for a break. You can set automatic logouts and session notifications so play remains intentional. Regular breaks help maintain perspective and reduce the risk of chasing losses during long sessions.

Self-exclusion and account suspension

If you need a longer break, self-exclusion options are available. Choose short-term account breaks or longer suspensions depending on your needs. During self-exclusion we restrict access and stop marketing contact. To reinstate an account, follow the verified process outlined in your account settings or contact our support team for guidance.

Signs of problematic behaviour

Keep an eye out for warning signs such as spending more than intended, chasing losses, using gambling to cope with stress, neglecting work or family, or borrowing money to gamble. If you notice these behaviours in yourself or someone you care about, consider using the tools on this page or seeking external help.

Tips for maintaining control

Practical steps include setting strict deposit and time limits, only gambling with disposable income, scheduling regular breaks, and avoiding gambling when upset or under the influence. Talk to friends or family about your play and use self-assessment tools to check your behaviour regularly.

Professional help and support organisations

If you need assistance beyond our tools, consider contacting recognised support services such as Gamblers Anonymous, Gambling Therapy, Centre for Addiction and Mental Health (CAMH) or your provincial problem gambling helpline. These organisations offer confidential advice, counselling and practical support. If you are in immediate danger or need urgent help, contact local emergency services.